Privacy policy

Introduction

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website https://www.hungermeet.com/ , or the Hungermeet online food delivery mobile application (collectively, “Hungermeet Platform”) made available by Saukhin Nepal Private Limited(“”, “Company”, “we”, “us” and “our”), a private company established under the laws of Nepal having its registered office at Pragatinagar,Birgunj,postal code. 40300 parsa, Nepal.

Consent

Please read this policy carefully to understand Hungermeet’s policies and practices regarding your information and how Hungermeet will treat it. By accessing or using its Services and/or registering for an account with Hungermeet, you agree to this privacy policy and you are consenting to Hungermeet's collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information Hungermeet requires, Hungermeet may not be able to provide all of its Services to you.

Hungermeet may revise its policies time to time, your continued use of Hungermeet 's Services after it makes any change is deemed to be acceptance of those changes

Applicability of our Policy

This policy applies only to the information Hungermeet collects through its Services, in email, text and other electronic communications sent through or in connection with its Services.

This policy DOES NOT apply to information that you provide to, or that is collected by, any third-party, such as social networks that you use in connection with its Services. Hungermeet encourages you to consult directly with such third-parties about their privacy practices.

Hungermeet (the "Company," "we," "us," and "our”) collects several types of information from and about users of our Services, including:

Your Personal Information("PI") - Personal Information is the information that can be associated with a specific person and could be used to identify that specific person whether from that data, or from the data and other information that we have, or is likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.

Information about your internet connection, the equipment you use to access our Services and your usage details.

We collect this information:

Directly from you when you provide it to us; and/or
Automatically as you navigate through our Services (information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies).

Information You Provide

Information you give us This includes information submitted when you:

Create or update your Hungermeet account, which may include your name, email, phone number, login name and password, address, payment or banking information, date of birth and profile picture. If you sign in to the Hungermeet Platform through third-party sign-in services such as Facebook, Google Plus or Gmail or any other social networking or similar site (collectively, “SNS”), an option of which may be provided to you by Hungermeet at its sole discretion, you will be allowing us to pass through and receive from the SNS your log-in information and other user data; or
Provide content to us, which may include reviews, ordering details and history, favorite vendors, special merchant requests, contact information of people you refer to us and other information you provide on the Hungermeet Platform (“Your Content”).
Use our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information.
Correspond with Hungermeet for customer support;
Participate in the interactive services which may be offered by the Hungermeet Platform which may include discussion boards, competitions, promotions or surveys, other social media functions or make payments etc., or
Enable features that require Hungermeet's access to your address book or calendar;
Report problems for troubleshooting.
If you sign up to use our Services as a merchant or a delivery partner, we may collect location details, copies of government identification documents and other details (KYC), call and SMS details

Information we collect about you

With regard to each of your visits to the Hungermeet Platform, we will automatically collect and analyze the following demographic and other information:

When you communicate with us (via email, phone, through the Hungermeet Platform or otherwise), we may maintain a record of your communication;
Location information: Depending on the Services that you use, and your app settings or device permissions, we may collect your real time information, or approximate location information as determined through data such as GPS, IP address;
Usage and Preference Information: We collect information as to how you interact with our Services, preferences expressed and settings chosen. Hungermeet Platform includes the Hungermeet advertising services (“Ad Services”), which may collect user activity and browsing history within the Hungermeet Platform and across third-party sites and online services, including those sites and services that include our ad pixels (“Pixels”), widgets, plug-ins, buttons, or related services or through the use of cookies. Our Ad Services collect browsing information including without limitation your Internet protocol (IP) address and location, your login information, browser type and version, date and time stamp, user agent, Hungermeet cookie ID (if applicable), time zone setting, browser plug-in types and versions, operating system and platform, and other information about user activities on the Hungermeet Platform, as well as on third party sites and services that have embedded our Pixels, widgets, plug-ins, buttons, or related services;
Transaction Information: We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details;
Device Information: We may collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information. Analytics companies may use mobile device IDs to track your usage of the Hungermeet Platform;
Stored information and files: Hungermeet mobile application (Hungermeet app) may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the Hungermeet app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this Policy or at the time of consent or collection. If you permit the Hungermeet app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees.
If you are a partner restaurant, merchant or a delivery partner, we will, additionally, record your calls with us made from the device used to provide Services, related call details, SMS details location and address details.

Information we receive from other sources -

We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated companies or if you use any of the other websites/apps we operate or the other Services we provide. Users of our Ad Services and other third-parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps. For example, users of our Ad Services may also be able to share customer list information (e.g., email or phone number) with us to create customized audience segments for their ad campaigns.
When you sign in to Hungermeet Platform with your SNS account, or otherwise connect to your SNS account with the Services, you consent to our collection, storage, and use, in accordance with this Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider’s privacy policy and help center for more information about how they share information when you choose to connect your account.
If you are partner restaurant, merchant or a delivery partner, we may, additionally, receive feedback and rating from other users.

Cookies

Our Hungermeet Platform and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.

Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as:

Authenticating users;
Remembering user preferences and settings;
Determining the popularity of content;
Delivering and measuring the effectiveness of advertising campaigns;
Analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services.

A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.

To modify your cookie settings, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.

We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit the Hungermeet Platform and use our Services, as well as when you visit other online sites and services.

Uses Of Your Information

We use the information we collect for following purposes, including:

To provide, personalise, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalise your Hungermeet account;
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
To administer and enhance the security of our Hungermeet Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services;
To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
To allow you to participate in interactive features of our Services, if any; or
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
If you are a partner restaurant or merchant or delivery partner, to track the progress of delivery or status of the order placed by our customers.

We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.

We analyse the log files of our Hungermeet Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.

Disclosure And Distribution Of Your Information

We may share your information that we collect for following purposes:

With Service Providers: We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us.
With Partner Restaurants/Merchant: While you place a request to order food through the EatSure Platform, your information is provided to us and to the restaurants/merchants with whom you may choose to order. In order to facilitate your online food order processing, we provide your information to that restaurant/merchant in a similar manner as if you had made a food order directly with the restaurant. If you provide a mobile phone number, Hungermeet may send you text messages regarding the order’s delivery status.
When we disclose such Information to third parties we make appropriate arrangements as required under applicable law to restrict for the disclosure when we transfer your personal data to such third parties. We enter into appropriate contractual arrangements to ensure that they maintain similar levels of data protection as we would. You may be notified when another business is involved along with us in processing your transaction and we share use or disclose customer information related to processing of those transaction with that business as needed to fulfill your order. Your personal data may be transferred stored and process outside India by using our services you consent to such storage and processing.
With Other Users: If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.
For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are: Obligated under the applicable laws or in good faith to respond to court orders and processes; or Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts; Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party; Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organizations for the purposes of fraud detection and credit risk reduction.